Refund policy
🔄 Return & Refund Policy – Haniva
At Haniva, we strive to ensure you love every purchase. If you’re not completely satisfied, we’re here to help.
📅 Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
✅ Eligibility for Returns
To qualify for a return, your item must be:
- In the same condition as received
- Unworn and unused
- With original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
📩 How to Start a Return
To initiate a return, please contact us at:
haniva2026@gmail.com
Once your return request is approved, we will provide:
- A return shipping label
- Clear instructions on how and where to send your package
📍 Return Address:
Trax Franchise Opposite Technical College
Peshawar, Pakistan
⚠️ Items sent back without prior approval will not be accepted.
📦 Damages & Issues
Please inspect your order upon delivery. If you receive:
- A damaged item
- A defective product
- The wrong item
Contact us immediately at haniva2026@gmail.com so we can resolve the issue بسرعة.
❌ Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care products (beauty items)
- Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on:
- Sale items
- Gift cards
🔁 Exchanges
The fastest way to exchange an item is to:
- Return your original item
- Once approved, place a new order for the desired product
🇪🇺 EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Conditions remain the same:
- Item must be unused, with tags, and in original packaging
- Proof of purchase is required
💰 Refunds
Once we receive and inspect your return, we will notify you about the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: up to 10 business days
Please note: Your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed after approval, please contact us at:
haniva2026@gmail.com
📞 Need Help?
For any return or refund-related questions, feel free to contact us at:
haniva2026@gmail.com
Thank you for shopping with Haniva 💖
Your satisfaction is our priority.